Returns & Exchanges

At Shen Yun Collections, we want you to be completely satisfied with your purchase. If your fashion item is not the perfect fit, you may return or exchange eligible products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided in your portal request and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves your return, your refund or exchange will be processed within 5-7 business days.